Draft — reflects the actual billing terms, but hasn't had a separate legal review pass yet.
Litigo’s free plan has no charges of any kind, so there is nothing to refund or cancel on it.
You can cancel your Litigo Pro subscription at any time from Settings. Cancelling stops future billing — you keep Pro access (unlimited active cases) until the end of the billing period you’ve already paid for, and your account then reverts to the free plan’s limits.
If you’re unhappy with Litigo Pro for any reason, contact us within 7 days of your first payment for a full refund of that payment. This applies once per account, to the first payment only — it isn’t available on renewal charges (monthly or annual).
Beyond the 7-day window, payments are non-refundable, including for partially used billing periods — switching plans or cancelling mid-cycle doesn’t entitle you to a pro-rated refund for unused time.
If a renewal payment fails, our payment processor (Razorpay) retries it automatically over the following few days. If it continues to fail, your subscription is paused and your account reverts to the free plan’s limits until payment succeeds or you re-subscribe.
Email hello@mylitigo.com with your account email and the reason for the request. Eligible refunds are processed back to your original payment method within 5–7 business days.